Complaints Procedure

Making a complaint

The LSC is committed to ensuring high quality in the provision of education and training and high standards in carrying out its own functions. These documents are intended for complainants and LSC staff. This procedure is also used for the internal review of a response provided to an information request by the LSC, for example under the Freedom of Information Act 2000.

Complaint procedures

This document sets out the procedure for dealing with complaints about the LSC’s administration, including information request handling. The procedure sets out the matters about which complaints can be made, how to make a complaint and how it will be dealt with.

Procedure for dealing with complaints about the Learning and Skills Council (pdf, 64.6KB)

This document sets out the procedure for dealing with complaints made to the LSC about learning providers funded by the LSC. The procedure sets out the matters about which complaints can be made, how to make a complaint and how it will be dealt with.

Procedure for dealing with complaints about learning providers funded by the Learning and Skills Council (pdf, 46.9KB)